Commencing of Project
Commencing a project with our digital creative agency involves several important steps. First, we allocate all projects to the next available time slots and ensure that they are delivered within the timeframe specified in our Project Proposal. To secure your project, reserving your place in the project queue for the next available time slot, you […]
Provision of Contents
To ensure timely completion of milestones or projects, we require that you provide all necessary content assets (text, images, videos, logos, brand guides, etc.) one to three (1-3) weeks prior to project commencement, depending on scope. Special extensions may be provided for items like photography/filming. It is your responsibility to provide content in proper formats, […]
Communication
The preferred method of communication for the project is through our online project management portal, Client Portal, Slack channel, or via email at fds.pm@fourlinesdesign.studio, in English or French. In some cases a dedicated project email address will be communicated to you. We advise you to avoid using voicemail, SMS, or WhatsApp for project-related requests, as […]
Mutual Co-operation
We agree to use our best efforts to fulfil your expectations of the Project Proposal’s deliverables. You agree, before we start, to aid in making available to us all needed information about your project or task and co-operating with us in expediting the work. See Responsibilities of The Client (you) & The Supplier (us) for […]
Third-Party Involvement or Services
We maintain relationships and partnerships with select third-party service providers that may be utilised to complement our in-house capabilities for certain client projects. These partners are limited to vendors and contractors that meet our standards for quality and reliability. Typical third-party services include specialised development work, photography, illustration, animation, marketing automation, licensed fonts and stock […]
Changes to the Scope-Of-Work
Any additional changes to the project scope, or any additional modifications or additions to the scope of services that go beyond the final Project Proposal and were not agreed upon after project initiation will only be considered if both parties approve and accept them, subject to an additional predetermined fee. However, in cases where we have […]
Paused Projects
If a project is paused due to your failure to respond in a timely manner, provide critical information, or submit necessary collateral within the agreed-upon timeframe, we will take decisive action. This includes situations where you do not respond to queries, reviews, comments, requests for information, or provide collateral such as images, videos, logos, or […]
General Information for Hosting & Domain Name Services
We utilise top carbon-neutral hosting providers including Vultr and Hetzner for sustainable, high-performance hosting infrastructure. Our global hosting locations include the US, Europe, Asia and Australia on fast, environmentally friendly servers. We make conscious choices in hosting partners who share our values of security, speed, and ecological responsibility. All hosting is provided through secure tier-3 […]
Renewals & Expiration
Renewal notices are sent forty five (45) days prior to expiration, with additional reminders at thirty (30) days and fifteen (15) days if payment has not been received. All renewals must be paid in advance before expiration to maintain uninterrupted services. If invoices remain unpaid sixty (60)+ days past the due date, we reserve the […]
Domain Registrations
Domain names are registered through our reseller accounts for management purposes but can be transferred to client ownership at any time upon request after project completion. Transfer and administrative fees may be applied and be communicated to you in advance. Registration information will list Fourlines as the Registrant during project term for ease of administration […]
Hosting Contracts
Hosting services provided by us, are on an annual contract basis and must be paid in advance for the whole year. You must renew your annual hosting contract with us and pay all renewal fees before the expiration date to ensure uninterrupted services. We will email you with a renewal notice thirty (30) days in […]
Service Reliability
We will endeavour to provide reliable hosting services at all times. While we endeavour to maintain maximum uptime for all hosted services, we will promptly address any service interruptions within our control and work diligently to minimise downtime.
