Communication

The preferred method of communication for the project is through our online project management portal, Client Portal, Slack channel, or via email at fds.pm@fourlinesdesign.studio, in English or French. In some cases a dedicated project email address will be communicated to you. We advise you to avoid using voicemail, SMS, or WhatsApp for project-related requests, as these will not be considered valid forms of communication. We will make reasonable efforts to respond to your communications within twenty four (24) to forty eight (48) hours on business days during the following regular business hours:

  • Mauritius: 9:30am to 5pm
  • The Netherlands: 10am to 5pm
  • South Africa: 8:30am to 4pm
  • The United Kingdom: 10am to 4pm

We do not work on weekends or public (bank) holidays, and we do not expect you to do the same either. We also do not expect you to reply or review our work within the hour of our delivery, and we believe that you do not expect us to respond or deliver work within the hour of your request. Any comments or reviews for changes sent by WhatsApp or other means of communication tools other than the Client Portal, Nifty, Slack or email will not be considered. For support responses, see Support Response SLA.

All project progress and milestones will be updated at the completion of each task on our project management system. On occasions we might send requests by email, Slack or the Client’s Portal. It is your responsibility to check regularly on our preferred communication channels for updates.

OUR STUDIOS
Albion, Mauritius
Plymouth, UK
GET IN TOUCH
+(230) 5257 0034
+44 7723 580587
hi@fourlinesdesign.studio