General Information for Hosting & Domain Name Services

We utilise top carbon-neutral hosting providers including Vultr and Hetzner for sustainable, high-performance hosting infrastructure. Our global hosting locations include the US, Europe, Asia and Australia on fast, environmentally friendly servers.

We make conscious choices in hosting partners who share our values of security, speed, and ecological responsibility. All hosting is provided through secure tier-3 or tier-4 data centres with robust security protocols including DDoS protection, firewalls, round-the-clock monitoring, redundant power, geo-distributed backups and physical security. We are not liable for any service disruptions caused by security breaches, outside of our control, such as but not limited to server cyber-attacks, breaches through client logins, password phishing, failure to password changes, etc.

In certain cases based on client requirements, we may utilise third-party shared hosting services through providers such as Sitefront. This shared hosting uses cPanel for account and site management.

For clients using these shared hosting services, we are not responsible for direct server and account maintenance. However, if the client has an active maintenance agreement with us, we will liaise with the hosting provider on the client's behalf to resolve any technical issues.

Clients who opt out of our maintenance services will not receive hosting support assistance. In these cases, clients can coordinate directly with the third-party hosting provider via their provided account dashboard and support channels.

We will inform clients when shared third-party hosting is required for their specific needs and circumstances. Our in-house hosting remains our preferred solution for most website projects, whereas third-party hosting offers more flexibility for unique client or budget constraints.

Albion, Mauritius
Plymouth, UK
+(230) 5257 0034
+44 7723 580587