As part of our maintenance services, we will back up your website on a daily, weekly, or monthly cadence depending on the plan subscribed.
Backups include full copies of the website files and database. These allow us to recover and restore the site in case of any data loss, corruption, hacking, or accidental deletion/damage by you or third parties.
We maintain 30 recovery points locally. Older backups are deleted on a first-in-first-out basis as new backups are created. For daily backup plans, we keep 90 days of backup points for maximum recovery flexibility. In most cases, however, your website backups may be kept up to one (1) year.
All backups are done, daily incrementally, full backup weekly and monthly. All backups are scheduled between 01:00 to 07:00.
Backups do not require us to put the website on Maintenance Mode.
If you modify, damage, or delete any section or pages of the website, you may request we initiate a restore from the most recent unaffected backup point. However, if excessive restore requests are needed due to recurring client-caused issues, we reserve the right to charge a restore fee on a case by case basis.
Backup services are intended to protect against data loss and website downtime, not undo deliberate changes by you. We cannot continuously revert sites to previous states when clients damage their site but dislike the consequences. Excessive restores degrade performance.
You acknowledge backup recovery will restore the site to the state from the last available backup point. Any data or changes between when that backup was created and when the issue occurred will be permanently lost. Backups are not a substitute for clients maintaining local copies of assets.
