Website Launch
After final sign-off, the staged site is pushed live to production servers. Some brief downtime occurs during this transition. See Staging Environments. Any requests for additional features or major structural changes after launch are considered new scope of work. We will provide a separate quote for such requests. See Changes to the Scope-Of-Work. Minor content […]
Post-Launch Support
We offer ongoing support and maintenance packages. All bugs should be reported per our Service Level Agreement. See Support Response SLA. However, we are not liable for issues caused by unauthorised client or third-party changes. See WordPress Website Maintenance.
Plugins, Themes & Third Party Services Usage
Many custom WordPress websites require specialised plugins, themes, and integrations with third-party services for enhanced functionality like ecommerce, subscriptions, filters, listings, forums, etc. We will determine the necessary plugins, themes and services needed for the project during the discovery and planning phases and obtain any licences or subscriptions required. Our development costs cover the first […]
Staging Environments
We utilise staging environments for all website development projects and major maintenance activities. Staging environments allow development and testing without disrupting the current live website. Staging sites reside on our servers at https://4staging.dev or on your own servers if provided. Staging acts as a development and test environment before changes are pushed to the live […]
Retainer & Recurring Fees
Should you enter on a monthly package, subscribe to any of our monthly services, or use any third-party plugins where a recurring fee exists, all payments will be made on the first (1st) of the month and payable in advance, except if we have a prior arrangement regarding the payment schedules. Services will not commence […]
Payment Credit Terms
You agree that payment credit will only be given to existing clients with an excellent payment record of six (6) months which counts as a probation period. The payment credit extends from fifteen (15) to thirty (30) calendar days, depending on any prior agreement. You are required to settle the payment by the last day […]
Digital Invoice
We strongly believe in saving the environment by any means possible; that is why all our proposals, contracts and invoices are digital (computer-generated and automated). We do not print or post our invoices. Should you want a printed and posted invoice, contract or (and) project proposal, we will be glad to oblige at a one-time […]
Payment Method
You may opt-in for online payment through our online payment gateway or by bank transfer. For bank transfers, the details of our bank account are printed on our invoices. For international bank accounts, please contact us. Payment by cheque can be accepted on a case to case basis and by prior agreement.
Charges For Additional Services & Expenses
Additional services may be provided at your request at a pre-approved fee. All costs stated on estimates are based on information given at the time of this estimate being issued. Any additional information supplied may result in additional costs. All out-of-scope agreed requests will be invoiced separately. Projects that remain inactive for longer than twenty-five […]
Rushed, Delayed & Past Deadline Charges
We will charge a rush fee for any project that needs to meet a deadline but got delayed by no fault of ours. Said price will be equal to double (2x) our hourly rate. For retainers or monthly paying clients with monthly allocated hours, we will deduct an additional two (2) hours from your monthly […]
Suppliers Costs
We will ensure that you receive the best estimates and provide you with all the original quotes from third-parties or suppliers. We shall not add any markup on said quotes, nor shall we request any commissions. All third-parties’ or suppliers’ costs shall be paid directly by you, free from our interference, except if you specifically […]
Payment for Non-Cancellable Materials
Any non-cancellable materials, services, etc., we have appropriately committed ourselves to purchase for your account (either individually or as part of a plan such as modules, photography and(or) external services), shall be paid for by you by the provisions of this Term & Conditions. We agree to use our best efforts to minimise such liabilities […]
