Hosted Content Responsibility
The client is solely responsible for all content stored and served by the hosting service, including any malicious scripts that may harm the server or other accounts. We reserve the right to delete files without notice in case of a malware attack.
Cancellations & (or) Termination of Hosting Services
You must submit in writing to us your request to terminate hosting services, providing advance notice before the next billing cycle in order for us to process the termination request in a timely manner. Any fees already paid for hosting services are non-refundable. Termination does not absolve you of financial obligations. At the time of […]
Hosting Backups
If the client opts out of the proposed annual technical maintenance, the client is responsible for keeping daily backups of any existing website, databases and files when transitioning to our hosting services. Only websites hosted through our hosting services will be offered backups and recovery for free. Advanced archival services can be provided at standard […]
Additional Hosting Services
Additional hosting capacity and bandwidth can be purchased at preset rates applicable for one year or until the next renewal date. We reserve the right to change hosting package pricing without notice. Existing services will not be affected unless specifically notified or until the next renewal period. Transferring a website to another server may incur […]
Email Services
We do not provide email services or support email issues. Where possible we will assist with advice, however this is not included in our maintenance plan. In the case where email services are provided through our third-party hosting provider, you are responsible and should ensure that: Your emails are downloaded periodically. You must keep […]
Domain Names
We offer domain services in coordination with third-party providers. Changes to a third-party provider’s rules and policies may ultimately affect the services we provide or these terms and conditions. We may purchase domain names on your behalf. Payment and renewal of those domain names is the responsibility of the client. We do not offer any […]
General Information for WordPress Website Maintenance
We offer ongoing WordPress website maintenance packages with the following included services, depending on the plan level subscribed, but not limited to WordPress core updates, plugins updates, theme updates, backups, advanced security, security scans, PHP error monitoring, malware removal, uptime monitoring, image optimisation, page optimisation, video hosting (via Vimeo or CDN), DNS management, SEO scanning, […]
Plugins, Themes & Third Party Services
Each WordPress website requires a unique combination of software, plugins, themes and services. We agree to comply with all licence requirements of third party tools utilised. We will handle updates and configuration of plugins, themes, and connected services. If new licences or payments are needed for your site, we will inform you accordingly. Ongoing costs […]
Developer Software Licences
We pay for a number of developer licence. We, during the course of the development, production and maintenance of your WordPress website, may extend those licences with you. Lists are as follows but not limited to: Elementor Pro, CrocoBlocks, Essential Addons For Elementor, Smart Slider, The Plus Addon, WPML, HappyFiles, RankMath For SEO, PIOTNET, Smush […]
SEO Maintenance Services
For clients who have not purchased one of our separate SEO packages, our standard WordPress Maintenance plans only include the following limited SEO activities: Google PageSpeed Monitoring: We will monitor your site's page load speeds using Google PageSpeed Insights and make necessary technical improvements to optimise page load performance. However, we do not offer full […]
Website Backups & Restore
As part of our maintenance services, we will back up your website on a daily, weekly, or monthly cadence depending on the plan subscribed. Backups include full copies of the website files and database. These allow us to recover and restore the site in case of any data loss, corruption, hacking, or accidental deletion/damage by […]
Support Response SLA
Telephone Support: Available 9:00 AM – 5:00 PM, Monday – Friday. Outside of office hours, you will need to contact us by email. Best efforts will be made to respond urgently, but prompt response is not guaranteed for after-hours calls. Email Support: Monitored 9:00 AM – 5:00 PM, Monday – Sunday. Emails received outside office […]
