We offer ongoing WordPress website maintenance packages with the following included services, depending on the plan level subscribed, but not limited to WordPress core updates, plugins updates, theme updates, backups, advanced security, security scans, PHP error monitoring, malware removal, uptime monitoring, image optimisation, page optimisation, video hosting (via Vimeo or CDN), DNS management, SEO scanning, Google PageSpeed monitoring, basic Google analytics, monthly reporting, website content updates (allocated hours per month), premium plugins licences, WordPress managed hosting and technical support & troubleshooting.
All updates include major, minor and security patches. All major updates and security patches are done within 48hrs of release where said updates are deemed safe, whereas minor updates are done on a weekly basis where needed. Maintenance is scheduled between 20:00h to 08:00h. Each website maintenance update takes approximately 30 minutes to 1 hour.
We do not require your authorisation to schedule maintenance, if you have subscribed to our maintenance packages.
You can choose monthly or annual billing. Annual plans receive two (2) months free with a one (1)-year commitment. Monthly plans are on a twelve (12)-month contract and cannot be cancelled before the annual renewal date. You can upgrade from monthly to annual at any time, taking effect after your current monthly cycle ends.
If you choose to opt out of our WordPress maintenance plans, we provide a limited warranty period covering the following:
- For basic websites, thirty (30) days of coverage from launch date.
- For e-commerce sites, ninety (90) days of coverage from launch date.
This warranty is only valid for newly discovered bugs and content changes on aspects of the site we have developed. It does not cover insertion of new content or features beyond the original agreed scope and outside of any maintenance services.
After the warranty expires, we are not liable for any bugs, broken functionality, security breaches, malware, or other issues related to the website, its content, or its plugins. This applies whether the issues are due to flaws in our original work or subsequent problems caused by the client or external parties.
By opting out of maintenance, you assume full responsibility for the website's continued proper functioning, security, updates, and fixes. We will not be liable for any necessary troubleshooting or repairs after the initial warranty period. This also applies to Hosting or Domain name related issues linked to the services provided by our maintenance plan. See Hosting & Domain Name Services.
We are not liable for any issues caused by client actions taken without approval, such as installing plugins, changing site structure, modifying code, or accessing the backend without authorisation. Such actions void the warranty.
Required fixes for client-caused issues, functionality additions beyond the warranty, or rescue from compromised security will incur fees at our standard hourly rates.
We strongly advise all clients to continue our maintenance plans to ensure the ongoing health, safety, and proper functioning of their WordPress website. Opting out of maintenance transfers liability to the client.
