We understand there may be circumstances outside the client’s control that could delay responses or approvals. Reasonable exceptions can be made in cases such as:
- Death in the client’s immediate family
- Serious illness affecting the client or key project decision maker
- Pre-planned vacation or absence (must be communicated to us in advance via email)
- Force majeure event
In such cases, we will work in good faith with the client to determine revised timelines and milestones. However, the client must take responsibility to:
- Promptly notify us in writing of any circumstance requiring a timeline extension, including details and revised date(s).
- Assign an alternate contact person for decisions if the main contact is unavailable for an extended period.
- Respond to any questions or approvals within the reasonably extended timeframe provided.
We will make every effort to accommodate justified delays by rescheduling milestones appropriately. However, we cannot guarantee maintaining original timeframes when faced with
substantial client delays beyond our control. Prolonged timeline extensions may result in additional costs or delays in the delivery of the project.
